/* Motivox support — shop + customer */

.support-desk {
  display: flex;
  flex-direction: column;
  gap: var(--space-5, 24px);
}

.support-desk__grid {
  display: grid;
  gap: var(--space-5, 24px);
  align-items: start;
}

@media (min-width: 960px) {
  .support-desk__grid {
    grid-template-columns: minmax(0, 1.15fr) minmax(0, 0.85fr);
  }
}

.support-panel {
  border: 1px solid var(--color-border, #d0d7e2);
  border-radius: var(--radius-3, 12px);
  background:
    linear-gradient(
      165deg,
      color-mix(in srgb, var(--color-primary-container, #e8eef4) 55%, var(--color-surface, #fff)) 0%,
      var(--color-surface, #fff) 42%
    );
  box-shadow: var(--elevation-1, 0 1px 2px rgba(16, 24, 40, 0.06));
  overflow: clip;
}

.support-panel__header {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  justify-content: space-between;
  gap: var(--space-2, 8px);
  padding: var(--space-5, 24px) var(--space-5, 24px) var(--space-3, 12px);
}

.support-panel__title {
  margin: 0;
  font-size: 1.125rem;
  font-weight: 700;
  letter-spacing: -0.01em;
  color: var(--color-text, #1a2332);
}

.support-panel__lede {
  margin: 0.2rem 0 0;
  font-size: 0.875rem;
  color: var(--color-text-muted, #5b6577);
}

.support-panel__body {
  padding: 0 var(--space-5, 24px) var(--space-5, 24px);
}

.support-compose {
  display: grid;
  gap: var(--space-4, 16px);
}

.support-compose__field {
  display: grid;
  gap: var(--space-2, 8px);
}

.support-compose__label {
  font-size: 0.8125rem;
  font-weight: 650;
  letter-spacing: 0.01em;
  color: var(--color-text-muted, #5b6577);
}

.support-compose__hint {
  font-size: 0.75rem;
  color: var(--color-text-muted, #5b6577);
}

.support-compose__input,
.support-compose__textarea {
  width: 100%;
  box-sizing: border-box;
  margin: 0;
  padding: 0.7rem 0.85rem;
  border: 1px solid var(--color-border, #d0d7e2);
  border-radius: var(--radius-2, 8px);
  background: color-mix(in srgb, var(--color-surface, #fff) 92%, var(--color-background, #f4f5f7));
  color: var(--color-text, #1a2332);
  font: inherit;
  font-size: 0.9375rem;
  transition: border-color 120ms ease, box-shadow 120ms ease;
}

.support-compose__textarea {
  min-height: 7.5rem;
  resize: vertical;
  line-height: 1.45;
}

.support-compose__input:focus,
.support-compose__textarea:focus {
  outline: none;
  border-color: var(--color-primary-action, #1f3a5f);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--color-primary-action, #1f3a5f) 22%, transparent);
}

.support-compose__chips {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2, 8px);
}

.support-compose__chip {
  appearance: none;
  border: 1px solid var(--color-border, #d0d7e2);
  background: color-mix(in srgb, var(--color-surface, #fff) 88%, transparent);
  color: var(--color-text, #1a2332);
  border-radius: 999px;
  padding: 0.4rem 0.8rem;
  font: inherit;
  font-size: 0.8125rem;
  font-weight: 600;
  cursor: pointer;
  transition: background 120ms ease, border-color 120ms ease, color 120ms ease;
}

.support-compose__chip:hover:not(:disabled) {
  border-color: color-mix(in srgb, var(--color-primary-action, #1f3a5f) 45%, var(--color-border, #d0d7e2));
}

.support-compose__chip.is-active {
  border-color: transparent;
  background: var(--color-primary-action, #1f3a5f);
  color: #fff;
}

.support-compose__chip:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.support-compose__attach-head {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  justify-content: space-between;
  gap: var(--space-2, 8px);
}

.support-compose__drop {
  position: relative;
  display: grid;
  place-items: center;
  min-height: 7.5rem;
  padding: var(--space-5, 24px);
  border: 1.5px dashed color-mix(in srgb, var(--color-primary-action, #1f3a5f) 42%, var(--color-border, #d0d7e2));
  border-radius: var(--radius-3, 12px);
  background:
    linear-gradient(
      180deg,
      color-mix(in srgb, var(--color-primary-container, #e8eef4) 55%, transparent),
      color-mix(in srgb, var(--color-surface, #fff) 70%, transparent)
    );
  transition: border-color 120ms ease, background 120ms ease, box-shadow 120ms ease;
}

.support-compose__drop.is-dragover {
  border-color: var(--color-primary-action, #1f3a5f);
  border-style: solid;
  background: color-mix(in srgb, var(--color-primary-container, #e8eef4) 90%, transparent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--color-primary-action, #1f3a5f) 20%, transparent);
}

.support-compose__drop.is-disabled {
  opacity: 0.55;
}

.support-compose__file-input {
  position: absolute;
  inset: 0;
  z-index: 2;
  width: 100%;
  height: 100%;
  opacity: 0;
  cursor: pointer;
}

.support-compose__drop.is-disabled .support-compose__file-input {
  cursor: not-allowed;
  pointer-events: none;
}

.support-compose__drop-body {
  position: relative;
  z-index: 1;
  display: grid;
  justify-items: center;
  gap: var(--space-2, 8px);
  text-align: center;
  pointer-events: none;
}

.support-compose__drop-icon {
  width: 1.75rem;
  height: 1.75rem;
  color: var(--color-primary-ink, #1f3a5f);
}

.support-compose__drop-title {
  margin: 0;
  font-size: 0.9375rem;
  font-weight: 700;
  color: var(--color-text, #1a2332);
}

.support-compose__drop-hint {
  margin: 0;
  font-size: 0.8rem;
  color: var(--color-text-muted, #5b6577);
}

.support-compose__attach-btn {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  width: fit-content;
  padding: 0.55rem 0.9rem;
  border: 1px dashed color-mix(in srgb, var(--color-primary-action, #1f3a5f) 40%, var(--color-border, #d0d7e2));
  border-radius: var(--radius-2, 8px);
  background: color-mix(in srgb, var(--color-primary-container, #e8eef4) 55%, transparent);
  color: var(--color-primary-ink, #1f3a5f);
  font-size: 0.875rem;
  font-weight: 650;
  cursor: pointer;
  transition: background 120ms ease, border-color 120ms ease;
}

.support-compose__attach-btn:hover:not(.is-disabled) {
  background: color-mix(in srgb, var(--color-primary-container, #e8eef4) 85%, transparent);
  border-color: var(--color-primary-action, #1f3a5f);
}

.support-compose__attach-btn.is-disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.support-compose__files {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2, 8px);
  margin: 0;
  padding: 0;
  list-style: none;
}

.support-compose__file {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  max-width: 100%;
  padding: 0.3rem 0.35rem 0.3rem 0.65rem;
  border-radius: 999px;
  background: var(--color-primary-container, #e8eef4);
  color: var(--color-text, #1a2332);
  font-size: 0.78rem;
  font-weight: 600;
}

.support-compose__file-name {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 14rem;
}

.support-compose__file-remove {
  appearance: none;
  border: 0;
  background: transparent;
  color: var(--color-text-muted, #5b6577);
  width: 1.4rem;
  height: 1.4rem;
  border-radius: 999px;
  font-size: 1rem;
  line-height: 1;
  cursor: pointer;
}

.support-compose__file-remove:hover:not(:disabled) {
  background: color-mix(in srgb, var(--color-text, #1a2332) 10%, transparent);
  color: var(--color-text, #1a2332);
}

.support-compose__footer {
  display: flex;
  justify-content: flex-end;
  padding-top: var(--space-1, 4px);
}

.support-compose__send {
  min-width: 8.5rem;
}

.support-attach-label {
  display: grid;
  gap: var(--space-2, 8px);
  cursor: pointer;
}

.support-attach-input {
  font: inherit;
  font-size: 0.875rem;
  color: var(--color-text, #1a2332);
  max-width: 100%;
}

.support-form-grid {
  display: grid;
  gap: var(--space-4, 16px);
}

.support-form-grid__row {
  display: grid;
  gap: var(--space-4, 16px);
}

@media (min-width: 560px) {
  .support-form-grid__row--split {
    grid-template-columns: 1fr 1fr;
  }
}

.support-dropzone {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: var(--space-2, 8px);
  padding: var(--space-4, 16px);
  border: 1px dashed color-mix(in srgb, var(--color-primary, #1f3a5f) 35%, var(--color-border, #d0d7e2));
  border-radius: var(--radius-2, 8px);
  background: color-mix(in srgb, var(--color-primary-container, #e8eef4) 40%, transparent);
}

.support-dropzone__input {
  font: inherit;
  font-size: 0.875rem;
  color: var(--color-text, #1a2332);
}

html[data-theme="dark"] .support-compose__input,
html[data-theme="dark"] .support-compose__textarea {
  background: color-mix(in srgb, var(--color-surface, #1a2332) 70%, #0f141c);
}

html[data-theme="dark"] .support-compose__chip.is-active {
  background: var(--color-primary-action, #4a6fa5);
}

html[data-theme="dark"] .support-compose__attach-btn {
  color: var(--color-primary, #b6c9de);
}

html[data-theme="dark"] .support-compose__drop {
  background:
    linear-gradient(
      180deg,
      color-mix(in srgb, var(--color-primary-container, #243044) 70%, transparent),
      color-mix(in srgb, var(--color-surface, #1a2332) 80%, transparent)
    );
}

html[data-theme="dark"] .support-compose__drop-icon {
  color: var(--color-primary, #b6c9de);
}

html[data-theme="dark"] .support-compose__drop.is-dragover {
  background: var(--color-primary-container, #243044);
}

.support-toolbar {
  display: flex;
  flex-direction: column;
  gap: var(--space-3, 12px);
  margin-bottom: var(--space-4, 16px);
}

.support-filters {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2, 8px);
}

.support-filter {
  appearance: none;
  border: 1px solid var(--color-border, #d0d7e2);
  background: color-mix(in srgb, var(--color-surface, #fff) 88%, transparent);
  color: var(--color-text-muted, #5b6577);
  border-radius: 999px;
  padding: 0.4rem 0.85rem;
  font: inherit;
  font-size: 0.8125rem;
  font-weight: 600;
  cursor: pointer;
  transition:
    border-color var(--motion-duration-fast, 150ms) var(--motion-ease-standard, ease),
    background var(--motion-duration-fast, 150ms) var(--motion-ease-standard, ease),
    color var(--motion-duration-fast, 150ms) var(--motion-ease-standard, ease);
}

.support-filter:hover {
  border-color: color-mix(in srgb, var(--color-primary, #1f3a5f) 45%, var(--color-border, #d0d7e2));
  color: var(--color-text, #1a2332);
}

.support-filter.is-active {
  border-color: transparent;
  background: var(--color-primary-action, #1f3a5f);
  color: #fff;
}

.support-search {
  position: relative;
  width: 100%;
}

.support-search__input {
  width: 100%;
  box-sizing: border-box;
  padding: 0.65rem 0.85rem 0.65rem 2.35rem;
  border: 1px solid var(--color-border, #d0d7e2);
  border-radius: var(--radius-2, 8px);
  background: var(--color-surface, #fff);
  color: var(--color-text, #1a2332);
  font: inherit;
  font-size: 0.9375rem;
}

.support-search__input:focus {
  outline: 2px solid color-mix(in srgb, var(--color-primary-action, #1f3a5f) 45%, transparent);
  outline-offset: 1px;
  border-color: var(--color-primary-action, #1f3a5f);
}

.support-search__icon {
  position: absolute;
  left: 0.75rem;
  top: 50%;
  transform: translateY(-50%);
  width: 1rem;
  height: 1rem;
  color: var(--color-text-muted, #5b6577);
  pointer-events: none;
}

.support-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  border-radius: 999px;
  padding: 0.15rem 0.55rem;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.01em;
  line-height: 1.4;
  background: var(--color-surface-2, #f1f4f9);
  color: var(--color-text-muted, #5b6577);
}

.support-badge--waiting-you {
  background: color-mix(in srgb, #f59e0b 18%, transparent);
  color: #d97706;
}

.support-badge--waiting-platform {
  background: color-mix(in srgb, var(--color-primary-action, #1f3a5f) 16%, transparent);
  color: var(--color-primary-ink, #1f3a5f);
}

.support-badge--resolved {
  background: color-mix(in srgb, #16a34a 16%, transparent);
  color: #15803d;
}

.support-badge--closed {
  background: var(--color-surface-2, #f1f4f9);
  color: var(--color-text-muted, #5b6577);
}

.support-badge--priority-high,
.support-badge--priority-urgent {
  background: color-mix(in srgb, #ef4444 16%, transparent);
  color: #dc2626;
}

.support-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-2, 8px);
}

.support-list__row {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: var(--space-3, 12px);
  align-items: start;
  padding: var(--space-4, 16px);
  border: 1px solid var(--color-border, #d0d7e2);
  border-radius: var(--radius-2, 8px);
  text-decoration: none;
  color: inherit;
  background: color-mix(in srgb, var(--color-surface, #fff) 92%, transparent);
  transition:
    border-color var(--motion-duration-fast, 150ms) var(--motion-ease-standard, ease),
    transform var(--motion-duration-fast, 150ms) var(--motion-ease-standard, ease),
    background var(--motion-duration-fast, 150ms) var(--motion-ease-standard, ease);
}

.support-list__row:hover {
  border-color: color-mix(in srgb, var(--color-primary-action, #1f3a5f) 55%, var(--color-border, #d0d7e2));
  background: var(--color-primary-container, #e8eef4);
}

.support-list__row.is-unread {
  border-left: 3px solid var(--color-primary-action, #1f3a5f);
  background: color-mix(in srgb, var(--color-primary-container, #e8eef4) 70%, var(--color-surface, #fff));
}

.support-list__subject {
  margin: 0;
  font-size: 0.975rem;
  font-weight: 650;
  letter-spacing: -0.01em;
}

.support-list__meta {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  margin-top: 0.45rem;
}

.support-list__when {
  font-size: 0.78rem;
  color: var(--color-text-muted, #5b6577);
  white-space: nowrap;
  padding-top: 0.15rem;
}

.support-thread {
  display: flex;
  flex-direction: column;
  gap: var(--space-3, 12px);
}

.support-msg {
  padding: var(--space-4, 16px);
  border-radius: var(--radius-2, 8px);
  border: 1px solid var(--color-border, #d0d7e2);
  background: color-mix(in srgb, var(--color-surface, #fff) 94%, transparent);
}

.support-msg--platform {
  border-color: color-mix(in srgb, var(--color-primary-action, #1f3a5f) 30%, var(--color-border, #d0d7e2));
  background: color-mix(in srgb, var(--color-primary-container, #e8eef4) 75%, var(--color-surface, #fff));
}

.support-msg--you {
  background: color-mix(in srgb, var(--color-surface-2, #f7f9fc) 80%, transparent);
}

.support-msg__head {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  align-items: baseline;
  margin-bottom: 0.45rem;
}

.support-msg__when {
  font-size: 0.8rem;
  color: var(--color-text-muted, #5b6577);
}

.support-msg__body {
  white-space: pre-wrap;
  margin: 0;
  line-height: 1.5;
}

.support-files {
  margin: 0.5rem 0 0;
  padding-left: 1.1rem;
}

.support-attach-hint {
  font-size: 0.8rem;
  color: var(--color-text-muted, #5b6577);
  margin: 0;
}

.support-attach-list {
  margin: 0;
  padding-left: 1.1rem;
  font-size: 0.875rem;
}

.support-csat {
  margin-top: var(--space-4, 16px);
  padding-top: var(--space-4, 16px);
  border-top: 1px solid var(--color-border, #d0d7e2);
}

.support-csat__scores {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  margin: 0.5rem 0;
}

.support-nav-badge {
  display: inline-flex;
  min-width: 1.25rem;
  height: 1.25rem;
  padding: 0 0.35rem;
  margin-left: 0.35rem;
  align-items: center;
  justify-content: center;
  border-radius: 999px;
  background: var(--color-primary-action, #1f3a5f);
  color: #fff;
  font-size: 0.7rem;
  font-weight: 700;
  line-height: 1;
}

.support-empty {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: var(--space-2, 8px);
  padding: var(--space-6, 32px) var(--space-4, 16px);
  border: 1px dashed var(--color-border, #d0d7e2);
  border-radius: var(--radius-2, 8px);
  background: color-mix(in srgb, var(--color-primary-container, #e8eef4) 35%, transparent);
  color: var(--color-text-muted, #5b6577);
}

.support-empty__title {
  margin: 0;
  font-size: 1rem;
  font-weight: 700;
  color: var(--color-text, #1a2332);
}

.support-empty__body {
  margin: 0;
  max-width: 28rem;
  font-size: 0.9rem;
  line-height: 1.45;
}

.support-back {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  margin-bottom: var(--space-3, 12px);
  font-weight: 600;
}

/* --- Loading skeletons (Phase 14 gap-close) ----------------------- */
.support-skeleton-stack {
  display: flex;
  flex-direction: column;
  gap: var(--space-2, 8px);
}

.support-skeleton-row {
  pointer-events: none;
  cursor: default;
}

.support-skeleton-row__main {
  display: flex;
  flex-direction: column;
  gap: var(--space-2, 8px);
  min-width: 0;
}

.support-skeleton {
  display: block;
  height: 14px;
  border-radius: 6px;
  background: linear-gradient(
    90deg,
    var(--color-surface-muted, #e8edf4),
    var(--color-surface-2, #f7f9fc),
    var(--color-surface-muted, #e8edf4)
  );
  background-size: 200% 100%;
  animation: support-shimmer 1.2s linear infinite;
  border: 1px solid var(--color-border-subtle, #e2e8f0);
}

.support-skeleton--subject {
  width: 72%;
  height: 16px;
}

.support-skeleton--meta {
  width: 48%;
  height: 12px;
  margin-top: var(--space-2, 8px);
}

.support-skeleton--when {
  width: 4.5rem;
  height: 12px;
  margin-top: 0.2rem;
}

.support-skeleton--lg {
  width: 55%;
  height: 22px;
}

.support-skeleton--msg {
  width: 100%;
  height: 4.5rem;
  border-radius: var(--radius-2, 8px);
}

.support-skeleton--msg-short {
  width: 70%;
  height: 3rem;
}

.support-thread-skeleton {
  display: flex;
  flex-direction: column;
  gap: var(--space-2, 8px);
}

@keyframes support-shimmer {
  from { background-position: 100% 0; }
  to { background-position: -100% 0; }
}

@media (prefers-reduced-motion: reduce) {
  .support-filter,
  .support-list__row {
    transition: none;
  }

  .support-skeleton {
    animation: none;
    background: var(--color-surface-muted, #e8edf4);
  }
}

html[data-theme="dark"] .support-panel {
  background:
    linear-gradient(
      165deg,
      color-mix(in srgb, var(--color-primary-container, #243044) 80%, #121820) 0%,
      var(--color-surface, #1a2332) 50%
    );
  box-shadow: none;
}

html[data-theme="dark"] .support-filter.is-active {
  background: var(--color-primary-action, #4a6fa5);
  color: #fff;
}

html[data-theme="dark"] .support-list__row:hover,
html[data-theme="dark"] .support-list__row.is-unread {
  background: var(--color-primary-container, #243044);
}

html[data-theme="dark"] .support-badge--waiting-you {
  color: #fdba74;
}

html[data-theme="dark"] .support-badge--resolved {
  color: #86efac;
}

html[data-theme="dark"] .support-badge--priority-high,
html[data-theme="dark"] .support-badge--priority-urgent {
  color: #fca5a5;
}